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Frequently asked questions

How long are you running your Black Friday sale?

Well, that information is top secret. Good news is that if you subscribe to our site, you’ll be the first to know when the deals go live.

Should I subscribe?

Yes you should! Well, if you want to be amongst the first to know about the best deals and discounts, that is.

What payment methods do you accept for voucher purchases?

We accept a variety of payment methods, including credit/debit cards, Snapscan, Payflex and more. You can find the available payment options during the checkout process.

Are there any restrictions on the products or services I can use my voucher for?

Some vouchers may have specific restrictions on the products or services they can be used for. You can find this information in the terms and conditions associated with your voucher.

Can I gift my voucher to someone else, or is it non-transferable?

If you purchased a voucher and want to transfer it to another guest, the original owner of the voucher must make the booking and inform the property of the transfer.

How long is my voucher valid for?

Detailed terms and conditions, including the validity period of your purchase, is available on the Voucher Terms and Conditions page.

What happens if I miss the redemption date on my voucher?

If you miss the redemption date, your voucher may no longer be valid, and you won't be able to use it. Be sure to keep an eye on the expiration date to make the most of your voucher.

Can I combine my voucher with other promotions or discounts?

Typically, vouchers cannot be combined with other promotions or discounts. The terms and conditions of your voucher will provide specific information regarding this.

I have not received my voucher, what should I do?

Step 1: Once payment has been processed, a confirmation email will automatically be sent to you.

Step 2: Please look out for the “download voucher” link in your email.

Step 3: Email us on the email address and we’ll resend it to you.

Alternatively you can login to your account and navigate to Vouchers. Your vouchers should be displayed and ready to download.

Can I get a refund?

Unfortunately not. The vouchers are not refundable. We suggest that you spend a few minutes studying the dates, as well as the terms and conditions of your vouchers and how they can be redeemed.

How soon can I use my voucher?

You may make a reservation two business days from the date of payment but do remember to check the validity and redemption dates of the voucher and offer you purchased.